Refund policy

Every Pashmina Ghutra leaves the studio after a hand-inspection. If a piece arrives and it is not the cloth you expected, the house will take it back. The terms below are the simplest version of how that works.

The standard return window

You may return any Pashmina Ghutra within fourteen days of the delivery date for a full refund of the purchase price, on the following conditions:

  • The piece is unworn and unwashed.
  • All original packaging is intact, including the cedar box, the artisan's certificate, and the tissue paper layer beneath the cloth.
  • The piece has not been altered in any way (no fringe trimming, no embroidery alteration, no laundering).

Returns initiated after the fourteenth day cannot be accepted under the standard window. For damage, defects, or pieces not as described, see the next section, which carries no time limit.

Damaged, defective, or not as described

If a piece arrives damaged, defective, or materially different from what was shown on the product page, the house covers the return in full, regardless of how much time has passed. The postage cost is borne by Soznikar in every case, and the refund or replacement is processed as a priority. The buyer does not need to argue the case.

How to start a return

Write to care@soznikar.com with the order number and a brief note on the reason for return. The studio replies within one business day with a return authorisation and an Aramex collection slot. Pickup is free across the United Arab Emirates.

Inspection and refund timeline

On receipt, the returned piece is inspected within two business days. Once cleared, the refund is initiated to the original payment method (card, Tabby, Tamara, or the equivalent) and clears within five business days from initiation. The buyer is notified at each stage by email.

Made-to-order pieces

Some pieces are made-to-order from the atelier in Srinagar and are clearly marked at purchase. Because the atelier dresses the loom specifically for the commission, the cancellation window is forty-eight hours from order confirmation, after which the piece is final sale. Made-to-order pieces remain covered for damage, defect, and not-as-described.

What this house refuses

Soznikar does not charge restocking fees, does not deduct shipping from refunds, and does not refuse returns on pieces that have been opened or unfolded in private.

This policy is governed by United Arab Emirates law, specifically Federal Decree-Law No. 15 of 2020 on Consumer Protection. The buyer's statutory rights under UAE law are not affected by anything written here.

Soznikar is the operating name of Kashmiri Soznikar FZ-LLC, RAKEZ E-Commerce Licence No. 45002397, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.