Shipping Policy

Soznikar ships from its studio in Dubai, United Arab Emirates, to all seven emirates, to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, and to most countries worldwide. The policy below covers where the house ships, what it costs, how long it takes, currency, duties and packaging.

Where the house ships

Within the United Arab Emirates, the studio ships to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Across the wider Gulf, the studio ships to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.

Beyond the Gulf, the studio ships to most countries worldwide. The countries it ships to are the ones listed in the country selector at the top of the site and at checkout.

Shipping cost

Shipping is complimentary on every order within the United Arab Emirates.

Orders to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman carry a flat shipping charge of AED 40, shown at checkout before payment.

Orders to all other countries carry a flat shipping charge of AED 100, shown at checkout before payment. Shipping to these countries is complimentary on orders of AED 5,000 or more.

Dispatch and delivery timing

Orders are dispatched within one business day of payment confirmation.

Within the United Arab Emirates, orders travel by Aramex Premium:

Dubai: same-day for orders placed before 14:00, next-day after.
Abu Dhabi, Sharjah: one business day after dispatch.
Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah: one to two business days after dispatch.

Addresses within 50 km of the Dubai studio can also choose free local delivery from the studio at checkout.

To Saudi Arabia, Qatar, Kuwait, Bahrain and Oman, delivery takes three to five business days after dispatch. To all other countries, delivery takes five to ten business days after dispatch. Customs clearance can occasionally add time.

Currency, duties and taxes

Prices on the Soznikar website are set in UAE dirham (AED). Visitors in the United Arab Emirates see prices in AED. Visitors elsewhere see prices and shipping charges in their local currency where it is supported, converted from AED at the current exchange rate. Where payment cannot be taken in the local currency, for example in Kuwait, Bahrain and Oman, the site shows prices as an estimate in the local currency and checkout takes payment in AED. The country and currency can be changed from the selector at the top of the site, and checkout shows the final amount in the currency of payment before the order is placed.

Within the United Arab Emirates, the buyer pays no additional tax at delivery.

For orders outside the United Arab Emirates, customs duties and import taxes are not included in the price or in the shipping charge. Where they apply, they are the buyer's responsibility. The amount depends on the destination country and the courier service, and the courier may collect it before or at delivery.

Tracking and signature

Every shipment carries a tracking number, sent by email and SMS when the parcel leaves the studio.

All shipments require a signature on delivery by the named recipient or an authorised representative. Fine cloth should be received by hand, not left on a doorstep. A no-signature delivery can be arranged in advance by writing to care@soznikar.com with the order number.

Packaging

Every piece ships folded in tissue paper, sealed with a cotton ribbon, inside an unbranded protective outer carton. The contents are not visible from the outside.

Failed deliveries

If the buyer is not available on the first delivery attempt, the courier normally makes a second attempt. If the parcel comes back to the studio, the studio contacts the buyer to arrange a new delivery. Within the United Arab Emirates, redelivery is at no additional cost.

Address changes

An address can be changed up to the moment the parcel is dispatched. After dispatch, the courier can sometimes change the address in transit, which may carry a small fee. Write to care@soznikar.com with the order number and the new address, and the studio will coordinate with the courier.

Damage or loss in transit

If a parcel arrives with visible damage to the outer carton, photograph it before opening and write to care@soznikar.com within twenty-four hours. The photograph helps the studio open a claim with the courier.

If tracking shows no movement for more than five business days after dispatch, the studio opens a trace with the courier. If the parcel is confirmed lost, the buyer is offered a replacement or a full refund, at no cost. A replacement, where chosen, is dispatched within two business days.

Contact

Shipping questions can be sent to care@soznikar.com or to the studio WhatsApp line on the Contact page. The studio replies within one business day during studio hours (10:00 to 20:00, every day).